We have a 30 day return policy on products EXCEPT for Transformers, Wires & Cables. The product must be returned complete with all original items, manuals, packing materials, and cartons, and in its original new condition. A 20% restocking fee might apply, depending on the reason of the return. Please call customer service at 610.903.4902 before returning your product, and we will provide you with an RGA (Return Goods Authorization) number. Please write the RGA number on a piece of paper and place it in the packaging box, or have it visibly written on the packaging box (not on the product box), and ship it to:
TPBVideo Returns The Protection Bureau 197 Philips Road Exton, PA 19341 :
-without showing signs of wear or damage in any way
-within 30 calendar days of the delivery date (after 30 days no returns are allowed)
-must not be a special order or a custom order
-unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Contact Information: The Protection Bureau 197 Philips Road Exton, PA 19341 Customer Service/Gabrielle: 610-903-4902
